Why use SMS-to-Video?
Bystanders are often distraught when calling for emergency help (110, 112, 911 etc.) and the dispatchers have the difficult task of both calming the caller and of extracting and qualifying fragments of random information. Lack of clarity of the situation and misunderstanding can lead to wrong decisions taken by the emergency dispatcher. If you have spent any time as a dispatcher or in a dispatch center during the processing of a critical emergency call, you’ll understand this can be a very challenging task.ity of the incident, directly via a live video footage.
That is why we have developed SMS-to-Video. The dispatch center can now target the appropriate response quickly and more precisely because of the secure live video footage from the callers mobile phone on the scene of the incident. Since there is no need for any pre-installed app, the solution works with minimal need for user interaction.
Den nye streaming-løsningen vår kom raskt til nytte da det oppstod brann i en enebolig i dag. Den direktesendte videoen fra innringer ga 110-sentralen god informasjon om utvikling av brannen og tilkomst for brannmannskapene. Kjekt å oppleve at den nye løsningen fungerer!
Posted by Bergen brannvesen on Thursday, 25 April 2019
Quickly establishes overview of the incident
SMS-to-Video is integrated into IncidentShare, so you can easily forward the video from the caller to the first responders that are on their way to the incident. Now they are better prepared for the task they are about to face. Moreover, the team leader can immediately start assigning particular tasks.
How does it work?
The emergency dispatcher sends a video invitation via Incendium’s IncidentShare solution as a short text message (SMS) and the caller receives the text message on the phone with the private link.
When the caller taps the link and accepts that the dispatcher gains access to the camera, video streaming will start within a few seconds. This will allow the dispatcher to view the live footage from the caller and immediately get valuable visual information from the site. The caller and the dispatcher can continue the conversation on the phone without any interruption.
This allows the dispatcher to prioritize and dispatch the appropriate resources and provide accurate information to the responding first responders.
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