Project Description

A look at the future of 1-1-2 emergency calls: When a citizen reports a fire or an accident that requires the assistance of the fire service, the operator at Hovedstadens Beredskab (Greater Copenhagen Fire Department) can send a text message to the caller with a single tap. The text message allows the emergency operator to watch live streaming from the caller’s smartphone.

Early visual information can be crucial when an accident occurs, and it creates greater security for both the emergency call handler and the caller, while ensuring optimal utilisation of the fire service’s resources.

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